Check Out What's New With TicketLeap's Platform
Discover all the new features that TicketLeap's latest version has to offer, and learn how it compares to your current setup.
Ready to move your account? Download this resource to ensure you're prepared!
TicketLeap's All New Features for You to Explore
We know your events deserve the best in ticketing. That's why when you move to our new system, you'll have all these new features and changes available to you right from the start!
Experience a powerful mobile design and enterprise-grade performance to easily manage your events anytime, anywhere, with the simplicity you've come to expect from TicketLeap.
Deliver a modern buying experience for your attendees with sleek event pages, video support for event descriptions, and automatic integration with Apple and Google Pay.
Our seating chart builder lets you easily create layouts with drag-and-drop features onto your venue map, individually price tickets by section, and simplify seat selection for attendees.
Check out new tools to power your tickets such as line-item sales tax, ticket exchanges, custom refund amounts, and voiding tickets without refunding them.
Empower others in your organization to help out with sophisticated role-based permissions so your team is constantly in sync.
Our new system is built directly onto an enterprise ticketing platform, meaning you’ll enjoy greater security and reliability as your events continue to scale!
What's Changing with TicketLeap
We're entering a new era of ticketing to better serve you and your events in the long run! Curious what this means for TicketLeap? Explore the changes and differences you'll see in our new system below.
Event Page Layout
The event page layout has changed with our new system to ensure a more seamless, mobile-first experience for your ticket buyers!
New URLs
Event URLs on TicketLeap are getting a refresh, so instead of your-organization-name.ticketleap.com/event-name, it'll now be www.ticketleap.com/tickets/your-organization-name/your-event-name.
Updated Onsite Apps
The updated TicketLeap system will use two mobile apps, one for scanning and one for mobile box office, so update your smartphone and devices accordingly!
Event Capacity Requirements
Organizers will now be able to change the number of tickets available for purchase, and put limits on the number of tickets sold.
Finances
The updated TicketLeap system will use Stripe as its dedicated credit card processor (no longer supporting Paypal and Auth.net). Please note, credit card fees are assessed per ticket, not per order.
What features are on the new TicketLeap exactly?
What’s new
With this brand new platform comes a bunch of brand new features! Here’s what we’ve added to the new and improved TicketLeap (with more to come!):
- Ticket exchanges
- Embedded videos to your event page
- Mobile-friendly admin dashboard
- More page customization options (background and accent colors, rich text formatting, and calendar formats for events with multiple dates)
- Universal search to quickly pull up orders to issue refunds, process exchanges, update emails, and resend tickets
- Non-ticketed donations
- Built-in QR codes
- Optional end dates and times
- Role-based permissions to your account
- Sales tax as a line item at checkout
- Partial refunds
- Update ticket buyers' emails & resend tickets
- Limit discount usage per order
- Automated event reminder emails sent to buyers
- Save and manage venues
What’s still in the works
While we do have a lot of the same features as before (plus some new ones!), there are still features missing from this newest version of TicketLeap that are only on the former version of TicketLeap. These include:
- Website-embedded event calendars
- Live streaming
- Social sharing
- Password-protected events
- Widgets
- Using your own merchant account
- Upsells & shopping carts
Important note: for the smoothest migration experience, we recommend that you wait until all your events that are currently live have ended before moving to the new TicketLeap. This ensures that any live ticketing pages and their data are not impacted in any way upon migration, and you’ll be all set to launch your next event on the new TicketLeap!
If you have additional questions on whether moving your account is right for you and your events, please contact our support team at [email protected]. We’ll be happy to assist you!
Ready to move your account? Let's get started!
