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Check Out What's New With TicketLeap's Platform

Discover all the new features that TicketLeap's latest version has to offer, and learn how it compares to your current setup.

Ready to move your account? Download our resources to ensure you're prepared!

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TicketLeap's All New Features for You to Explore

We know your events deserve the best in ticketing. That's why when you move to our new system, you'll have all these new features and changes available to you right from the start!

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Mobile-First Design

Experience a powerful mobile design and enterprise-grade performance to easily manage your events anytime, anywhere, with the simplicity you've come to expect from TicketLeap.

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Improved Purchase Experience

Deliver a modern buying experience for your attendees with sleek event pages, video support for event descriptions, and automatic integration with Apple and Google Pay.

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Ticket Exchanges

Did your attendees have a change of plans? No worries! Offer free exchanges to your attendees so they can attend another event instead, and you can resell the exchanged ticket!

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Revamped Toolkit

Check out new tools to power your tickets such as line-item sales tax, custom refund amounts, and voiding tickets without refunding them.

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Organizational Unity

Empower others in your organization to help out with sophisticated role-based permissions so your team is constantly in sync.

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Enhanced Stability

Our new system is built directly onto an enterprise ticketing platform, meaning you’ll enjoy greater security and reliability as your events continue to scale!

What's Changing with TicketLeap

We're entering a new era of ticketing to better serve you and your events in the long run! Curious what this means for TicketLeap? Explore the changes and differences you'll see in our new system below.

Event Page Layout

The event page layout has changed with our new system to ensure a more seamless, mobile-first experience for your ticket buyers!

New URLs

Event URLs on TicketLeap are getting a refresh, so instead of your-organization-name.ticketleap.com/event-name, it'll now be www.ticketleap.com/tickets/your-organization-name/your-event-name.

Updated Onsite Apps

The updated TicketLeap system will use two mobile apps, one for scanning and one for mobile box office, so update your smartphone and devices accordingly!

Event Capacity Requirements

Organizers will now be able to change the number of tickets available for purchase, and put limits on the number of tickets sold.

Finances

The updated TicketLeap system will use Stripe as its dedicated credit card processor (no longer supporting Paypal and Auth.net). In addition, credit card fees will now be assessed per order rather than per ticket.

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What features are on the new TicketLeap exactly?

What’s new

With this brand new platform comes a bunch of brand new features! Here’s what we’ve added to the new and improved TicketLeap (with more to come!):

  • Ticket exchanges
  • Embedded videos to your event page
  • Mobile-friendly admin dashboard
  • More page customization options (background and accent colors, rich text formatting, and calendar formats for events with multiple dates)
  • Built-in QR codes
  • Optional end dates and times
  • Role-based permissions to your account
  • Sales tax as a line item at checkout
  • Partial refunds
  • Update ticket buyers' emails & resend tickets 
  • Limit discount usage per order
  • Automated event reminder emails sent to buyers
  • Save and manage venues

What’s still in the works

While we do have a lot of the same features as before (plus some new ones!), there are still features missing from this newest version of TicketLeap that are only on the former version of TicketLeap. These include:

  • Reserved seating (coming soon!)
  • Website-embedded event calendars
  • Live streaming
  • Social sharing
  • Password-protected events
  • Cloning events
  • Widgets
  • Using your own merchant account
  • Upsells & shopping carts

While you will not have the new or upcoming features of our new platform, if you need any of these features that are unavailable, please feel free to continue using our former platform on your current account and wait until the features you need become available before making the switch. If you’d like to move to the new TicketLeap, but still need to launch email campaigns in the meantime, please consider using a free email marketing service like MailChimp.

If you have additional questions on whether moving your account is right for you and your events, please contact our support team at [email protected]. We’ll be happy to assist you!

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FAQs

Will TicketLeap's fees be changing?

No, our standard ticketing fees will not change. We charge $1 + 2% of the ticket price, plus 3% on the order for credit card processing. Our reduced fee for tickets $5 and below is $0.49 and our fee cap is $20.

Are all the features from the old Ticketleap on the new TicketLeap?

Almost! While a number of features are the same between the two systems, there are a few features still in development for the new TicketLeap, like email campaigns and reserved seating. Our team is working hard to roll them out! 

Is there anything I need to do before moving to the new TicketLeap?

All you need to do is confirm your email address that is currently on file with TicketLeap, and take note of some data that you may need to re-enter after updating like your registered users, your Google Analytics ID, and your banking information. To help, we've created a dedicated page with more details about preparing for the migration.

Ready to move your account? Let's get started!