Search Marketing Analyst

TicketLeap.com, one of the fastest-growing web-based ticketing companies, is seeking a part-time Search Marketing Analyst to lead the company’s paid search and SEO efforts.

Our ideal candidate lives and breathes paid search and SEO. Working approximately 20 hours per week on-site, you will manage and grow an ambitious search marketing program.

If you thrive in a driven, high-octane environment—surrounded by people who love their jobs and work hard—then TicketLeap may be the place for you.

Paid Search Responsibilities:

• Manage paid search campaigns across multiple search engines and a large universe of keywords.
• Maximize traffic within CPA and budget targets.
  
• Relentlessly optimize keyword coverage, ad copy and bid levels.
  
• Be creative and resourceful to acquire long-tail traffic.
  
• Produce detailed weekly reports tracking everything from impressions to revenue.

SEO Responsibilities:

• Monitor page rank across multiple search engines and a large universe of keywords.
• Rank new keywords based on careful traffic estimates backed up with multiple date sources.
  
• Be creative and do whatever it takes to improve page rank.
  
• Produce weekly and monthly reports tracking our SEO performance and our competitors’.

Compensation:

Compensation is competitive based on experience.

Location and Flexibility:

We’re looking for part-time or freelance applicants willing to work on-site in Philadelphia for approximately 20 hours per week.

How to Apply:

Required for consideration (e-mailed to hr@ticketleap.com):
1. Candid cover letter addressing why you’re a strong candidate.
2. Description of your paid search and SEO portfolio.
3. Resume focused on your search marketing experience.

Senior QA Tester

We are looking for an experienced Senior Quality Assurance Tester to be a key member of our technology team. We hire smart and passionate people, so this is a great opportunity for you to work in a challenging environment on the ground floor of a successful start up. Our site is growing by leaps and bounds, so you must be comfortable in a dynamic environment where development is fast and requirements are constantly changing. This position is full-time in our downtown office in Philadelphia, PA.

Roles and Responsibilities:

• Implement automated testing solutions to increase the efficiency and thoroughness of QA processes
  
• Perform analysis on automated tests, performance/load results, and user reports
  
• Identify, create, and execute functional and regression test cases based on business and client requirements
  
• Create and maintain test scripts, set-up test data, and track execution results
  
• Develop, execute, and maintain SQL scripts to validate completeness, integrity, and accuracy of data
  
• Track and coordinate the resolution of defects to ensure QA findings are resolved within a timely manner
  
• Provide QA task estimates within an agile project methodology
  
• Work closely with business owners, project managers, and business analysts to help define functional requirements and produce accurate test cases
  
• Identify and recommend enhancements to improve usability, feasibility, and reduce complexity

Requirements:

• B.S. in Business or Computer Science, related field, or commensurate experience
  
• Must be a self-starter, highly motivated, and be able to work independently in an unstructured environment
  
• Must have a minimum of 6 years experience in Quality Assurance Testing
  
• Experience identifying and implementing required QA processes and testing tools
  
• Strong technical and testing skills, with extensive knowledge of software testing strategies for web applications
  
• Experience writing and executing SQL scripts and working with database tools.
  
• Strong proficiency with automate testing tools
  
• Ability to manage change during the testing phase, experience working in iterative project cycles
  
• Familiar with requirements management, defect tracking, and source control tools

Desired:

• Experience working on self-started projects
• Agile SDLC experience
• Experience with load testing software

Compensation:

Very competitive salary, Options and Full Medical Benefits

How To Apply:

To apply for this position, please attach your resume and a cover letter in an email to hr@ticketleap.com

Product Administration Specialist

Company:

TicketLeap is a rapidly growing e-commerce company. We provide an web-based solution to venues and event organizers all over the country that allows them to promote and sell tickets to their events and attractions with a full-service ticketing solution. TicketLeap was founded in 2003 and is currently growing at an exponential rate. We have a talented and successful management team and an awesome advisory committee to help guide us. We hire smart and passionate people that are interested in being a part of a stimulating work environment and building a hugely profitable business.

Position Description:

The Product Administration Specialist is a new (and crucial) position in the fastest growing area of the company. The Product Administration Specialist will be the main point of contact for our most valuable clients regarding the setup and administration of their events. The Product Administration Specialist will also work with account managers to show our prospects and clients how they can best utilize the TicketLeap platform to meet their business needs. S/he will build our best practices knowledge base to be applied across all vertical segments of the company (Theaters, Sports, Expos, Nonprofits, Attractions, High Schools, Haunts, etc.). If successful, the Product Administration Specialist will be responsible for defining the evolution of this function within the organization and ultimately building and leading a team. The Product Administration Specialist reports to the VP of Business Development and is a full-time position.

Responsibilities:

• Support account managers in their efforts to acquire new clients and grow their business with existing clients
• Serve as the resident expert in business development on the TicketLeap system
• Work directly with clients to gather their business requirements and coach them on how to best utilize the available features in our system to meet their needs
• Perform account and event setup for our major new and existing accounts, including performing hands-on setup for seating charts, events, ticket types, discount codes, special pricing codes, etc.
• Perform QA on all account/event setup to ensure the client is getting what they want/need
• Figure out when it makes sense to say “yes” to clients and when it’s okay to tell them “no”
• Provide feedback to the product management team on future features and enhancements
• Utilize Salesforce.com case management tools to maximize productivity
• Ensure world-class level of client service

Qualifications:

• 5+ years of experience in client support, technical sales, or other related role
• Successful track record in technical support role, preferably with an internet-based company
• A winning attitude and a fanatical client focus (and a good sense of humor always helps)
• A desire to take ownership, to learn, and to ask questions
• Experience using a case management platform, preferably Salesforce.com
• A bachelors degree or higher in a relevant field
• Experience in servicing a relevant industry, a plus (e.g. Theaters, Sports/Music Venues, Convention Centers, Festivals and Expos, Non-profits, Universities, High Schools, Sports, Museums and Attractions, Clubs and Parties, etc.)

Compensation:

Compensation will be based on market value and experience.

Position Location:

Philadelphia, PA (Center City)

Travel:

Must be willing to travel whenever necessary, but expectations are 0-10% travel

• Location: Rittenhouse Square
• Compensation: Compensation will be based on market value and experience.
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.